ITIL Courses

Available Courses

COBIT 5 Foundations

This three day, instructor-led IT Governance Foundation Course provides an overview the main concepts of IT Governance according to COBIT 5, ISACA’s latest governance fra...

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Continual Service Improvement Lifecycle Course

This course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecy...

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ITIL Foundations

This 3-day course covers the ITIL® Version 3 best practices which are composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Ope...

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Managing Across the Lifecycle Course

The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in...

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Operation Support and Analysis Capability

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and pr...

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Planning, Protection and Optimization Capability

This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of se...

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Release, Control and Validation Capability

This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of service...

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Service Design Lifecycle Course

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course cover...

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Service Offerings and Agreements Capability

This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of servic...

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Service Operation Lifecycle Course

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and pr...

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Service Strategy Lifecycle Course

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course cov...

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Service Transition Lifecycle Course

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The main foc...

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v3 Foundation – eLearning

This course has been created while keeping in mind the requirements of today’s learners - those looking for a fun and engaging learning environment that offers hands-on e...

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